## 1. Problem Judgment

Issue: Sample delay
Type: Sample stage complaint
Stage: Sample stage
Risk: Lost trust
Opportunity: Rebuild with corrective action

## 2. Case Match

CASE-SAMPLE-004 / SRC-003 / Sample process too slow

## 3. Response Strategy

Step 1: Admit the delay.
Step 2: Offer concrete correction.

## 4. Email Drafts

Chinese: [draft content]
English: [draft content]

## 5. WhatsApp Quick Replies

CN: 1. ... 2. ... 3. ... 4. ...
EN: 1. ... 2. ... 3. ... 4. ...

## 6. Next-Step Advice

1. Expedite sample production.
2. Provide daily updates.
