## 1. Problem Judgment

Issue: Payment terms for high-value equipment
Type: Payment terms negotiation
Stage: Negotiation
Risk: Bad-debt risk from post-delivery installments
Opportunity: Convert to milestone-based payment

## 2. Case Match

CASE-PAYMENT-003 / SRC-003 / Client pushes for longer terms
CASE-PAYMENT-005 / SRC-003 / Installment payment for high-value equipment
CASE-DELIVERY-001 / SRC-003 / Delay leads to refund pressure

## 3. Response Strategy

Step 1: Acknowledge customer cash flow concerns.
Step 2: Propose milestone-based payment (30-40-30).
Do not say: "We never accept installments" or "Pay after delivery."

## 4. Email Drafts

Chinese: [draft content]
English: [draft content]

## 5. WhatsApp Quick Replies

CN: 1. ... 2. ... 3. ... 4. ...
EN: 1. ... 2. ... 3. ... 4. ...

## 6. Next-Step Advice

1. Verify customer background.
2. Suggest L/C as alternative.
3. Emphasize customization.
